Refund Policy

Last updated: 2026-11-16

This Refund Policy explains when you can get money back from Steadnode, operated by Roundnest Games ("we", "us" or "our"). It is part of our Terms of Service (https://steadnode.com/legal/terms). Nothing in this policy limits any rights you have under mandatory consumer protection law.

Summary

• Each service is bought on its own at checkout and paid through PayNow. Refunds always go back to the original payment method.
• Payments for periods that have already been provided are not refundable. Deleting a service early does not refund the rest of the paid period.
• If an order cannot be delivered after payment, it is cancelled and refunded in full automatically.
• If we discontinue or materially reduce a service, we refund the unused prepaid part.
• Domain names are not refundable once registered or renewed.
• Services terminated because of abuse or a breach of our policies are not refunded.
• Consumers in Korea, the EU and the UK also have the statutory withdrawal rights described in sections 8 and 9.

1. How payment and refunds work

Each service is bought on its own at checkout. Payment is processed by PayNow (paynow.gg), which sells the purchase to you as merchant of record. PayNow's buyer terms and privacy policy also apply to the payment. Prices are in US dollars. Monthly and annual services are subscriptions that renew automatically until you cancel them, as described in our Terms of Service.

We do not hold prepaid balances. Every refund under this policy is paid to the original payment method through PayNow. It is never paid as account credit.

2. Services you have paid for

• Periods already provided: A payment for a period in which the service has been provided is not refundable.
• Deleting a service: You can delete a service at any time. Deleting it deletes it immediately and cancels its subscription, so it is not charged again. The rest of the period you have already paid for is not refunded.
• Turning off automatic renewal: You can instead turn off automatic renewal in PayNow's subscription page (https://checkout.paynow.gg/subscriptions) or on the Payments page of your dashboard. The service then runs until the end of the paid period. No further payment is taken and nothing is refunded for the paid period.
• Orders that cannot be delivered: If an order cannot be delivered after payment (for example, because provisioning fails), we cancel it and automatically refund the full amount to your original payment method.
• Orders we refuse: Our automated risk checks may refuse an order before payment. In that case nothing is charged. If an order is refused after payment, the full amount is refunded to your original payment method.
• Our changes or failures: If we discontinue a service, materially reduce it, or cannot provide it because of an event beyond our control for more than 30 days, we refund the unused, prepaid part of its fees, as described in our Terms of Service.

3. Domain names

Domain registrations, renewals and transfers are not refundable once they have been completed, because the fees paid to the registry cannot be recovered. If a registration, renewal or transfer fails, the amount charged is refunded in full to your original payment method.

4. SSL certificates

SSL certificates are not refundable once they have been issued. If a certificate cannot be issued, for example because validation does not succeed, you can ask us to cancel the order, and we refund the amount charged to your original payment method.

5. SLA credits

If we miss our uptime target, approved service credits under our Service Level Agreement (https://steadnode.com/legal/sla) are paid as a partial refund of your payment for the affected service for that month, to the original payment method through PayNow.

6. Terminations for abuse or policy violations

If we terminate services or your account because of abuse or a breach of our Terms of Service or Acceptable Use Policy, you are not entitled to a refund of the fees for those services, except where mandatory law requires otherwise.

7. Chargebacks

If you think a charge is wrong, please contact us before contacting your bank. If you file a chargeback or payment dispute, your account is locked and your services are suspended, as described in our Terms of Service. A refund request cannot be processed while a chargeback for the same payment is open.

8. Consumers in Korea: right of withdrawal (청약철회)

If you are a consumer in Korea, you have a right of withdrawal under the Act on the Consumer Protection in Electronic Commerce (the "E-Commerce Act").

8.1 Time limit

You can withdraw within 7 days from the day you receive the confirmation of your order (or, if the service starts later, from the day it starts). If the service differs from what was advertised or agreed, you can withdraw within 3 months from the start of the service, or within 30 days from the day you learned or could have learned of this.

8.2 Services

Under Article 17(2) of the E-Commerce Act, the right of withdrawal does not apply once the provision of a service has started. This means, for example, that you cannot withdraw from a VPS, game server, bot hosting, shared hosting or email service after it has been set up for you, from a domain name after it has been registered, or from an SSL certificate after it has been issued. We clearly inform you of this at checkout before you order.

This limitation does not apply:

• before the provision of the service has started (for example, before the order has been delivered);
• for divisible services, to the parts whose provision has not started (for example, if one order contains several services, to the services that have not yet been set up); or
• where we have not taken the measures required by the E-Commerce Act to inform you of the limitation.

8.3 How refunds are made

Refunds are made to your original payment method through PayNow within 3 business days after you withdraw. For card payments, we ask PayNow to cancel the charge without delay. When you withdraw, the subscription for the service is cancelled, so it is not charged again. We do not charge any penalty or damages for a withdrawal.

9. Consumers in the EU and the UK: right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have the right to withdraw from a contract with us within 14 days, without giving any reason.

9.1 Time limit

The withdrawal period ends 14 days after the day the contract was concluded, which is the day we accepted your order.

9.2 Services and immediate start

Our services are usually set up within minutes of payment. If you want a service to start during the withdrawal period, we ask you at checkout to request this and to acknowledge the consequences, with a statement such as:

"I ask Steadnode to start providing this service immediately. I understand that if I withdraw within 14 days I must pay for the service provided until I withdraw, and that I lose my right of withdrawal once the service has been fully provided."

If you give this request and acknowledgement and then withdraw within 14 days:

• we may withhold a proportionate amount for the service provided until you tell us that you are withdrawing. For monthly and annual services, this is the part of the price that corresponds to the time the service was provided;
• we refund the remaining amount to your original payment method through PayNow, and the subscription for the service is cancelled.

You lose your right of withdrawal once the service has been fully provided. A domain registration is fully provided when the domain has been registered, and an SSL certificate when it has been issued. If you do not give the request and acknowledgement, the service starts only after the withdrawal period has ended.

9.3 How to withdraw

To withdraw, send us a clear statement (for example, by email to support@steadnode.com or through a support ticket). You may use the following model form, but you do not have to:

Model withdrawal form: To Roundnest Games (Steadnode), Bldg. 1, Unit 402, 44 Gyeongchung-daero 2313beon-gil, Bubal-eup, Icheon-si, Gyeonggi-do, South Korea, support@steadnode.com. I hereby give notice that I withdraw from my contract for the following service: [description]. Ordered on: [date]. Name: [your name]. Account email address: [your email address]. Date: [date].

It is enough to send your notice before the withdrawal period ends. We refund the amounts due without undue delay and at the latest within 14 days after we receive your notice, using the same payment method you used, unless you agree to something else. You will not be charged any fees for the refund.

10. Other consumer rights

If a service does not work as described, or we fail to provide it with reasonable care, you may have rights under the consumer law of your country, such as a right to have the problem fixed, a price reduction or a refund. These rights are not affected by this policy.

11. How to request a refund

1. Open a support ticket in your dashboard or email support@steadnode.com from the email address of your account.
2. Tell us what you want refunded (for example, the order date and amount, or the service) and whether you are exercising a statutory right of withdrawal.
3. We confirm the amount and process the refund. Except where shorter time limits apply under sections 8 and 9, we aim to process refunds within 5 business days.

Refunds may take additional time to appear on your statement, depending on your bank or payment provider.

12. Contact

Roundnest Games (Steadnode), Bldg. 1, Unit 402, 44 Gyeongchung-daero 2313beon-gil, Bubal-eup, Icheon-si, Gyeonggi-do, South Korea. Email: support@steadnode.com.