Terms of Service

Last updated: 2026-11-16

These Terms of Service ("Terms") are a contract between you and Roundnest Games, which operates the Steadnode hosting service at steadnode.com ("Steadnode", "we", "us" or "our"). They apply when you create an account, order, pay for or use any of our services, or contact our support.

Summary in plain language

This summary highlights the most important points. It does not replace the full Terms below.

• You need an account with accurate details. You must be an adult, or have the consent of your parent or legal guardian. Nobody under 14 may use Steadnode.
• You buy each service on its own at checkout. Payment is processed by PayNow, which sells the purchase to you as merchant of record. Prices are in US dollars. Prices shown in other currencies are estimates for convenience only.
• Monthly and annual services are subscriptions. The first period is charged when you order, and the service then renews automatically for the same period through your payment method at PayNow.
• If a renewal payment fails, the service keeps running for 7 days. If it is still unpaid, it is suspended and then deleted 7 days later (3 days for dedicated servers). Deleted data cannot be recovered.
• You can delete a service at any time, which also cancels its subscription. The rest of a paid period is not refunded, except as described in our Refund Policy or where the law gives you a right to a refund.
• You are responsible for your own backups.
• You must follow our Acceptable Use Policy. Some activities, such as crypto mining, spam, network attacks, adult content and gambling, are not allowed on any of our services. Serious abuse can lead to immediate suspension, and terminations for abuse are not refunded.
• If you dispute a payment with your bank instead of contacting us, your account is suspended and locked immediately.
• We aim for 99.9% monthly uptime for VPS and for game and bot hosting, and give service credits, paid back to your payment method, if we miss that target, as described in our Service Level Agreement.
• Our support may use an AI assistant for first responses. It can make mistakes, and you can always ask for a human.
• Korean law governs these Terms, but if you are a consumer you keep the protections that the mandatory law of your country gives you.

1. Who we are and what these Terms cover

Steadnode is operated by Roundnest Games, a business registered in the Republic of Korea. Our business details are listed in section 33.

The following policies form part of your contract with us:

• Acceptable Use Policy: https://steadnode.com/legal/aup
• Refund Policy: https://steadnode.com/legal/refund
• Service Level Agreement: https://steadnode.com/legal/sla

Our Privacy Policy (https://steadnode.com/legal/privacy) explains how we handle personal data. It is provided for your information and is not a set of contract terms that you are asked to accept.

If these Terms and one of the policies above conflict, the more specific document applies to its subject, for example the Refund Policy for refunds. The details shown at checkout for a particular order (such as the plan, price, billing cycle and location) also form part of the contract for that order.

2. Definitions

• Account: your customer account on steadnode.com.
• Services: all products and services we provide, including cloud VPS, game server hosting, Discord bot hosting, shared web hosting, domain registration, business email and SSL certificates, as well as our website, dashboard and control panel.
• PayNow: PayNow (paynow.gg), the payment platform that processes payments for our Services and sells the purchase to you as merchant of record.
• Customer Content: all data, software, files, websites, configurations and other material that you or your End Users store, run or transmit using the Services.
• End Users: anyone who accesses or uses the Services or your Customer Content through you, such as visitors to your website, players on your game server, users of your bot, or your own customers.
• Suppliers: third parties whose infrastructure, software or services we use to provide the Services, including cloud and data center providers, the domain registrar whose reseller program we use, domain registries, certificate authorities and payment processors.
• Consumer: an individual who uses the Services mainly for purposes outside their trade, business, craft or profession.
• Business Customer: any customer who is not a Consumer.

3. Agreement and changes to these Terms

You accept these Terms when you create an Account or, if earlier, when you first order or use a Service. If you accept them on behalf of a company or other organization, you confirm that you are authorized to bind it, and "you" then means that organization.

We may change these Terms and our policies, for example to reflect changes in the law, new requirements of our Suppliers, security needs or changes to our products. When we do:

1. We publish the new version on our website with its effective date and notify you by email or in your dashboard.
2. Changes that are unfavorable to you take effect no earlier than 30 days after we notify you. Other changes take effect no earlier than 7 days after we notify you.
3. Changes that are required by law or by a Supplier at shorter notice, and changes that only concern new Services or features, may take effect sooner. In that case we give you as much notice as we reasonably can.
4. If you do not agree with a change, you may stop using the affected Services and delete them before the change takes effect. If the change is materially unfavorable to you, we refund to your original payment method the unused, prepaid part of the fees for the Services you delete for this reason.
5. If you keep using the Services after a change takes effect, you are treated as having accepted it. We will remind you of this in our notice.

Price changes are covered in section 7.

4. Eligibility and your account

4.1 Age and legal capacity

You may create an Account on your own if you are at least 18 years old and have reached the age of majority in the country where you live. In the Republic of Korea, the age of majority is 19.

If you have not reached that age but are at least 14 years old, you may use the Services only with the consent of your parent or legal guardian. Your parent or legal guardian must agree to these Terms for you and is responsible for your use of the Services and for payment. If you live in Korea and are under 19, a contract you make without the consent of your legal representative may be cancelled by you or your legal representative, as provided by the Korean Civil Code.

Nobody under 14 may create an Account or use the Services. If we learn that an Account belongs to someone under 14, we will close it.

4.2 Accurate information

You must give us accurate and complete information, including your name, email address and country, and keep it up to date. You must verify your email address before you can order Services. We do not accept disposable or temporary email addresses. We may ask you to confirm your details, for example before we accept an order.

Your country is used to determine applicable prices, taxes and legal requirements. You must not give a false country or use technical means to appear to be in a different country in order to obtain a lower price or get around restrictions.

4.3 Account security

You are responsible for keeping your login details secure and for all activity under your Account. Tell us immediately at support@steadnode.com if you suspect unauthorized access. If you let other people (such as team members) use your Account or your Services, you are responsible for what they do.

You must not create multiple Accounts to get around limits, regional prices, suspensions or terminations.

4.4 Sanctions and export controls

You may not use the Services if doing so would breach sanctions or export control laws that apply to us or our Suppliers, for example because you are on a sanctions list or are located in a country or region to which our Suppliers may not provide services.

5. Our Services

5.1 What we offer

• Cloud VPS: virtual servers on the infrastructure of third-party Suppliers, in the location you choose. You manage the server yourself with full administrative access.
• Game server hosting and Discord bot hosting: containers running on our server nodes, managed through our control panel.
• Shared web hosting: website hosting on servers shared with other customers.
• Domain registration: registration, renewal and transfer of domain names through a registrar's reseller program.
• Business email: hosted mailboxes for your domain.
• SSL certificates: certificates issued by third-party certificate authorities.

The resources, features, locations and prices of each plan are shown on our website and at checkout.

5.2 Suppliers

We use Suppliers to provide many of the Services. Cloud VPS runs on the infrastructure of our Suppliers, domain names are registered through a registrar's reseller program, and other Services may also run on Supplier systems. Your contract is with us, and we remain responsible to you for the Services as described in these Terms.

Our Suppliers have their own rules about how their infrastructure may be used. These rules are reflected in our Acceptable Use Policy, and you must follow them. If a Supplier requires us to act, for example because of an abuse complaint or a legal request, we may have to do so within a short time.

5.3 Self-managed services

Cloud VPS is self-managed. You are responsible for the operating system, software, configuration, security updates and firewall of your server. For game servers and bots, you are responsible for the configuration, plugins, mods and code you use. We are responsible for the underlying infrastructure and the platform, and we help with questions about our platform through support.

5.4 Locations

Where a Service lets you choose a location (for example in the EU, the United States, Singapore, Japan or Korea), your Customer Content is stored and processed in that location. The laws of that country apply to Customer Content hosted there in addition to Korean law.

5.5 Changes to the Services

We continuously improve the Services and may change features, plans and locations. If we materially reduce a Service you have already paid for, or discontinue it, we will give you at least 30 days' notice, unless a Supplier, the law or a security issue forces us to act sooner. Where possible, we will offer you a comparable alternative. If you do not accept it, we refund to your original payment method the unused, prepaid part of the fees for that Service.

5.6 Beta and free features

We may offer features marked as beta, preview or free. They are provided as they are, may change or end at any time and are not covered by the Service Level Agreement.

6. Orders and provisioning

1. You place an order by confirming it at checkout and paying for it. Payment is taken through PayNow when you order.
2. The contract for a Service is concluded when we accept your order, which happens when your payment is confirmed and we start provisioning the Service. We confirm your order by email.
3. Orders are delivered automatically right after payment. There is no manual review step after payment.
4. Before payment, our automated risk checks (for example for fraud risk, sanctions, a previous serious breach of these Terms, or lack of capacity) may refuse an order. If an order is refused, nothing is charged. For security reasons we may not always be able to tell you the specific reasons.
5. New Accounts may be limited in how many VPS they can run at the same time. These limits are relaxed as your Account builds a history with us.
6. If an order cannot be delivered after payment (for example, because provisioning fails), we cancel it and automatically refund the full amount to your original payment method.
7. If we refuse an order after payment for a legitimate reason, we refund the full amount to your original payment method.
8. If an obvious error was made in the price or description of a Service, we may cancel the affected order and refund the amount charged to your original payment method.

7. Prices, currency and taxes

All prices are set in US dollars and all charges are made in US dollars. The price shown at checkout includes payment processing. Where we display prices in your local currency, these amounts are estimates for your convenience, based on exchange rates we choose. Your bank or card issuer may use a different exchange rate and may charge you conversion or foreign transaction fees, which are outside our control.

Some products have regional pricing, which depends on the country of your Account. If you give false information about your country to obtain a regional price, we may charge the standard price from the next charge onwards and may treat it as a breach of these Terms.

Sales tax or VAT may be added at checkout, depending on your country. Where we or PayNow are required by law to charge value added tax, goods and services tax or a similar tax, it is shown at checkout. Where the law requires prices for Consumers to include such taxes, the prices we show them include them. Business Customers are responsible for any taxes they must account for themselves, such as under a reverse charge.

We may change prices for new orders at any time. A subscription renews at the subscription price, which is the price at the time you bought it. If we change the price of existing subscriptions, the increase applies only from the first renewal that starts at least 30 days after we notify you. Where the law requires your express consent to a price increase (for example, for Consumers in Korea), we will ask for it, and if you do not consent, the Service will not be renewed at the new price and will end at the end of the current billing period. You can always delete a Service before a price change takes effect. Price reductions may apply immediately.

8. Payment and billing

8.1 Payment

Each Service is bought on its own at checkout. Payments are processed by PayNow (paynow.gg), which sells the purchase to you as merchant of record and reseller. PayNow's buyer terms and privacy policy also apply to the payment. We never receive or store your full card number. Prices are in US dollars, and amounts shown in other currencies are estimates (see section 7). The price shown includes payment processing. Sales tax or VAT may be added at checkout, depending on your country.

We do not hold prepaid balances. Refunds are always paid to the original payment method through PayNow.

8.2 Subscriptions (monthly and annual Services)

Monthly and annual Services are subscriptions. The first period is charged when you order. The Service then renews automatically for the same period, and each renewal is charged through your payment method at PayNow at the subscription price, which is the price at the time you bought it. Some plans have a one-time setup fee, which is charged once with the first payment.

You can stop renewals at any time, as described in section 10.

8.3 Domain names

The first registration term of a domain is paid when you order. It is usually one year, or longer where the registry registers domains for a longer term (for example, two years for .ai). A domain is not renewed automatically unless you choose this. You renew it from the dashboard, either once or automatically each term, at the registrar's renewal price at that time, which is often different from the first-year price. See section 16.

8.4 Records and billing errors

Your orders, payments and refunds are shown in your dashboard. If you believe a charge is wrong, please tell us promptly. We will investigate and correct any mistake we find.

9. Non-payment, suspension and deletion

9.1 Failed renewals

1. On the renewal date, the renewal is charged through your payment method at PayNow.
2. If the payment fails, PayNow retries it and we notify you by email. The Service keeps running for 7 days after the renewal date.
3. If the payment succeeds during this time, the Service simply continues.
4. If the renewal is still unpaid after 7 days, we suspend the Service. A suspended Service cannot be used, but its data is kept for the time being.
5. If the renewal is still unpaid, we delete the Service and all of its data 7 days after suspension (3 days for dedicated servers).
6. If you pay before deletion, the Service is reactivated.

9.2 Domain names and SSL certificates

A domain name that is not renewed before its expiry date expires at the registry under the rules of the registrar and the registry, and may be lost. We send reminders 30, 7 and 1 days before expiry. An expired domain may stop working, and it may be possible to restore it only for a limited time and for additional fees set by the registry. After that, it may become available for anyone to register. An SSL certificate that is not renewed expires at the end of its term.

9.3 Deleted data cannot be recovered

Once a Service has been deleted, its data cannot be recovered by us or by our Suppliers. We send notices about failed payments, suspensions and deletions to your Account email address, so please keep it working and check it regularly.

9.4 Other suspensions

Services that are suspended because of abuse, a breach of these Terms, a security issue, a legal requirement, an administrative reason or a chargeback are not deleted automatically and are not renewed automatically while they are suspended. They are handled as described in sections 12 and 14.

10. Cancelling Services and closing your Account

• Deleting a Service. You can delete any Service at any time in your dashboard. Deletion is immediate and permanent, and the Service's data is lost. Deleting a Service also cancels its subscription, so it is not charged again. The rest of the paid period is not refunded, except as stated in our Refund Policy or required by law.
• Turning off automatic renewal. Instead of deleting a Service, you can turn off automatic renewal in PayNow's subscription page (https://checkout.paynow.gg/subscriptions) or on the Payments page of your dashboard. The Service then runs until the end of the paid period and is suspended at that date. It is deleted 7 days later (3 days for dedicated servers), unless you order again or renew it.
• Domain names cannot be deleted for a refund. You can turn off automatic renewal, let a domain expire or transfer it to another registrar.
• To close your Account, contact support. You must delete or transfer your Services first. Your personal data is handled as described in our Privacy Policy.

11. Refunds and rights of withdrawal

Our Refund Policy (https://steadnode.com/legal/refund) sets out all refund rules. In short:

• Payments for periods that have been provided are not refundable, and deleting a Service early does not refund the rest of the paid period.
• If an order cannot be delivered after payment, it is cancelled and refunded in full automatically.
• If we discontinue or materially reduce a Service, we refund the unused, prepaid part.
• Domain names are not refundable once registered or renewed.
• Services terminated because of abuse or a breach of our Acceptable Use Policy are not refunded.
• Refunds are always paid to the original payment method through PayNow.

Consumers in Korea have a right of withdrawal (청약철회) within 7 days from the order confirmation or, if later, the start of the Service, under the Act on the Consumer Protection in Electronic Commerce. For Services, the right of withdrawal may be limited once the provision of the Service has started, as permitted by Article 17(2) of that Act, and it does not apply to a domain name once it has been registered. We clearly inform you of this at checkout. For divisible Services, the right of withdrawal is not limited for the parts whose provision has not started.

Consumers in the European Union and the United Kingdom have a 14-day right of withdrawal. If you ask us to start a Service immediately and acknowledge the consequences at checkout, we may withhold a proportionate amount for the time the Service was provided until you withdraw, and you lose your right of withdrawal once the Service has been fully provided. Where the law allows, this right ends for a domain name once it has been registered.

Nothing in these Terms or in the Refund Policy limits any refund rights that you have under mandatory law.

12. Chargebacks and payment disputes

If you believe a payment or charge is wrong, please contact us first. We will investigate and correct any error.

If you file a chargeback, payment dispute or payment reversal for a payment made to us:

• we immediately suspend all your Services and your Account until the dispute is resolved;
• the disputed amount remains owed to us for Services you received;
• the suspended Services are not deleted automatically while the dispute is open, but if the dispute is not resolved within a reasonable time, we may terminate your Account and Services after notifying you;
• to unlock your Account, the dispute must be resolved and any outstanding amount paid.

If your payment method was used without your permission, tell us immediately so that we can secure your Account. This section does not affect your rights against your bank or card issuer, for example in relation to unauthorized payments.

13. Acceptable use, abuse and security

You must use the Services in accordance with our Acceptable Use Policy (https://steadnode.com/legal/aup), which includes rules required by our Suppliers. You are responsible for your Customer Content and for the actions of your End Users, and you must make sure that they also follow the Acceptable Use Policy.

Anyone can report abuse to abuse@steadnode.com or through https://steadnode.com/abuse. When we forward an abuse report to you, you must respond within 24 hours, either by fixing the problem and telling us what you did, or by explaining why the report is unfounded. If you do not respond in time or do not resolve the problem, we may suspend the affected Service.

We may suspend a Service immediately and without prior notice in serious cases, such as malware, phishing, network attacks, spam, a compromised server that is harming others, content involving the sexual exploitation of minors, an imminent risk of harm, or where the law, a court, an authority or a Supplier requires immediate action. We report content involving the sexual exploitation of minors to the competent authorities.

We do not generally monitor Customer Content, but we may investigate when we receive a report, detect suspicious activity or are required to do so by law.

14. Suspension and termination by us

We may suspend or terminate a Service or your Account if:

• you do not pay (see section 9);
• you breach these Terms or the Acceptable Use Policy;
• your Service poses a security risk to us, our Suppliers, other customers or third parties;
• the law, a court, an authority or a Supplier requires it;
• you file a chargeback or we have reasonable grounds to suspect fraud; or
• you gave us false information.

We take the least restrictive action that is reasonably sufficient, for example blocking a port, filtering traffic or suspending a single Service instead of your whole Account. Except in serious or urgent cases, we tell you in advance and give you a reasonable opportunity to fix the problem. We tell you the reasons for a suspension or termination, unless the law prohibits it or doing so would compromise an investigation.

Services suspended for abuse or administrative reasons are not deleted automatically. We keep their data while the case is open and, where it is safe and lawful, we can give you temporary access so that you can retrieve your data. If we terminate a Service, its data is deleted, unless we are required by law to preserve it.

If we terminate Services or your Account because of abuse or a breach of these Terms or the Acceptable Use Policy, you are not entitled to a refund, except where mandatory law requires otherwise. If we terminate Services for any other reason, we refund to your original payment method the unused, prepaid part of their fees.

If you think we made a mistake, contact us and we will review our decision.

15. Your content, data and backups

You keep all rights to your Customer Content. You grant us and our Suppliers a limited, non-exclusive right to host, store, copy, transmit and process your Customer Content only as needed to provide the Services, comply with the law and enforce our policies.

We do not access your Customer Content except when you ask us to (for example in a support request), when needed to investigate abuse or a security incident, to carry out maintenance, or when required by law.

You are responsible for your Customer Content, including making sure that you have all necessary rights and licenses for the software and material you use, and that it complies with the law and our Acceptable Use Policy.

Backups are your responsibility. You must keep regular backups of your Customer Content in a location outside the Service concerned. Some game server plans include automatic backups. These are a convenience feature: they are made on a best-effort basis, may fail or be incomplete, are deleted together with the Service and are not guaranteed. The same applies to any snapshots or backups provided by us or our Suppliers for other Services.

If your Customer Content includes personal data, you are responsible for it as its controller, and we process it on your behalf only to provide the Services, as described in our Privacy Policy. Business Customers who need a data processing agreement can contact us.

16. Domain names

• We register domain names as a reseller of a registrar. Registrations are subject to the policies of ICANN, the rules of the relevant registry and the registrar's registration agreement, which you accept when you register, renew or transfer a domain. Country-code domains (such as .kr) are subject to the rules of their registry.
• ICANN's description of registrant rights and responsibilities is available at https://www.icann.org/resources/pages/benefits-2013-09-16-en.
• Domain names are registered on a first-come, first-served basis. A domain is not yours until the registration is completed. Some domains are premium domains with different prices.
• You must provide accurate registrant contact details and keep them up to date. The registrar may ask you to verify your contact details by email. If you do not verify them in time (generally within 15 days), the domain may be suspended.
• Your registrant details are passed to the registrar and the registry, as described in our Privacy Policy. Where WHOIS privacy is available for a domain, we offer it. Some registries do not allow it or may publish or disclose registrant details under their rules.
• You are the registrant of your domain. Domain disputes are subject to the Uniform Domain Name Dispute Resolution Policy (UDRP), the Uniform Rapid Suspension System (URS) and registry dispute policies. We and the registrar follow the decisions made under these policies and court orders.
• Transfers are subject to ICANN and registry transfer rules, which may prevent transfers for a period after registration or a previous transfer. We will not unreasonably refuse to provide what you need to transfer a domain to another registrar.
• The registrar and registry may suspend or cancel a domain under their policies, for example in cases of abuse or inaccurate data.
• The first registration term is paid when you order. It is one year, or longer where the registry registers domains for a longer term (for example, two years for .ai). You renew a domain from the dashboard, either once or with automatic renewal each term, at the registrar's renewal price at that time, which is often different from the first-year price.
• We send reminders 30, 7 and 1 days before a domain expires. A domain that is not renewed expires at the registry and may be lost.
• Domain registrations, renewals and transfers are not refundable once completed, because the registry fees cannot be recovered.

17. SSL certificates

SSL certificates are issued by third-party certificate authorities and are subject to their subscriber agreements and to industry rules (the CA/Browser Forum Baseline Requirements). A certificate is only issued after the required validation succeeds. The certificate authority may refuse to issue a certificate or revoke it under these rules, for example if the private key is compromised or the information provided is inaccurate.

Industry rules limit the maximum validity of certificates, and this maximum is being reduced in stages. A certificate may therefore have to be reissued and reinstalled during your subscription term. Certificates are not refundable once issued. Any warranty offered for a certificate is provided by the certificate authority under its own terms.

18. Shared web hosting and business email

Shared web hosting and business email run on systems shared with other customers. To keep them fair and reliable for everyone, the limits of your plan and the fair use rules in our Acceptable Use Policy apply. If your usage harms the performance of shared systems, we may limit or stop the processes or sites causing it and will contact you to find a solution, which may include upgrading to a more suitable plan.

Business email is subject to sending limits that protect against spam. We cannot guarantee that messages will be delivered, as this also depends on the receiving systems. Incoming messages may be filtered as spam.

19. Game server and Discord bot hosting

Game servers and Discord bots run as containers on our nodes, with the resources included in your plan. You must comply with the terms of the game and platform providers whose software or services you use, such as the Minecraft End User License Agreement and usage guidelines, and the Discord Terms of Service and Developer Policy. Steadnode is not affiliated with or endorsed by Mojang, Microsoft or Discord.

Outages of third-party platforms, such as Discord or game authentication services, are outside our control. We may move your server to another node for maintenance or load balancing. Where reasonable, we tell you in advance, as your server's IP address or port may change.

20. Service levels

We aim for a monthly uptime of 99.9% for Cloud VPS and for game server and Discord bot hosting on our nodes. If we miss this target, you can claim service credits as described in our Service Level Agreement (https://steadnode.com/legal/sla). Approved credits are paid as a refund to the original payment method through PayNow. Other Services are provided with reasonable care but without uptime credits.

21. Support and the AI assistant

You can contact support through the ticket system in your dashboard or at support@steadnode.com. Our support covers our platform, billing and your Account. We may help with your own software on a best-effort basis, but we are not responsible for administering it.

Use of AI. First responses to support requests may be generated by an AI assistant. We tell you when a response is generated by AI. AI responses can be wrong or incomplete, so please check important information. Statements by the AI assistant do not change these Terms and do not create commitments, such as refunds, credits or exceptions to our policies, unless a member of our staff confirms them. You can ask for a human at any time. How support messages are processed is explained in our Privacy Policy.

Please never send passwords or other secrets in support messages. We only access your Services for support with your permission or as described in section 15.

22. Intellectual property

Our website, dashboard, control panel, software and brand belong to us or our licensors. While you have an Account, you may use them to access and manage the Services. You must not copy, modify or reverse engineer our software, except where the law expressly allows it. If you send us feedback or suggestions, we may use them without any obligation to you.

23. Third-party software and services

The Services may include or give access to third-party software, such as operating systems, game server software, plugins and control panel components. This software is subject to its own license terms, which you must follow. We are not responsible for third-party software, websites or services that we do not control.

24. Privacy

Our Privacy Policy (https://steadnode.com/legal/privacy) explains how we collect and use personal data, including your rights and the transfer of data to other countries.

25. Disclaimers

We provide the Services with reasonable skill and care. However, except as expressly stated in these Terms and the Service Level Agreement, and to the extent permitted by law, we do not guarantee that the Services will be uninterrupted or error-free, or that they will meet requirements that you have not agreed with us. This does not affect any rights that you have as a Consumer under mandatory law.

26. Limitation of liability

1. Nothing in these Terms limits or excludes our liability for intentional misconduct or gross negligence, for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law, including mandatory consumer protection law.
2. Subject to point 1, we are not liable for loss of profits, revenue, business opportunities or goodwill, or for indirect or consequential loss. If you are a Consumer, we are liable for loss that is a foreseeable result of our breach of these Terms, and not for loss that was not foreseeable.
3. Subject to point 1, we are not liable for loss of data that would have been avoided if you had kept backups as required by section 15.
4. Subject to point 1, our total liability for all claims arising in any 12-month period is limited to the total amount you paid for the Services in the 12 months before the event giving rise to the claim.
5. We are not liable for failures caused by events beyond our reasonable control, as described in section 28.

27. Your responsibility for claims

If you are a Business Customer, you will compensate us and hold us harmless against claims by third parties, and the resulting reasonable costs, to the extent they arise from your Customer Content, the actions of your End Users, or your breach of these Terms, the Acceptable Use Policy or the law. We will tell you about any such claim promptly and allow you to take part in its defense. If you are a Consumer, you are liable for damage you cause by breaching these Terms in accordance with applicable law.

28. Events beyond our control

Neither of us is liable for failing to perform an obligation because of events beyond reasonable control, such as natural disasters, fire, war, terrorism, civil unrest, government action, epidemics, large-scale failures of power or internet infrastructure, or attacks that exceed reasonable mitigation, including where such events affect our Suppliers. We will inform you and do what we reasonably can to limit the effects. If such an event prevents us from providing a Service for more than 30 days, either of us may terminate that Service, and we refund to your original payment method the unused, prepaid part of its fees.

29. Notices

We send notices to the email address of your Account or show them in your dashboard. You must keep your email address up to date. You can send notices to us at support@steadnode.com or through a support ticket. Formal legal notices can also be sent to our postal address in section 33. Abuse reports should be sent to abuse@steadnode.com.

30. General terms

• We may transfer our rights and obligations under these Terms to a successor of our business, for example in a sale or merger. We will notify you in advance, and this will not reduce your rights as a Consumer. You may not transfer your Account or these Terms without our written consent.
• These Terms, the policies listed in section 1 and the order details shown at checkout are the entire agreement between you and us about the Services.
• If any part of these Terms is found invalid or unenforceable, the rest remains in effect.
• If we do not enforce a right immediately, we do not give it up.
• Sections that by their nature should continue after the end of the contract, such as those on payment obligations, liability and disputes, remain in effect.

31. Language

These Terms are written in English. We may provide translations, such as a Korean translation, for convenience. If a translation differs from the English version, the English version prevails, except where mandatory law requires otherwise. For customers to whom Korean law on standard terms applies, a term whose meaning is unclear is interpreted in the customer's favor, and mandatory provisions of Korean law that protect Consumers in Korea prevail over these Terms.

32. Governing law and disputes

If you have a complaint, please contact us first at support@steadnode.com. We aim to resolve complaints within 30 days.

These Terms and any dispute arising from them are governed by the laws of the Republic of Korea. If you are a Consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country where you habitually reside.

The Seoul Central District Court has jurisdiction over disputes arising from these Terms as the court of first instance. However:

• if you are a Consumer in Korea, lawsuits relating to your transactions with us fall under the exclusive jurisdiction of the district court for your address (or, if you have no address, your residence) at the time the lawsuit is filed, as required by Article 36 of the Act on the Consumer Protection in Electronic Commerce;
• if you are a Consumer elsewhere, you may also bring proceedings in the courts of the country where you live, and we may only bring proceedings against you there, where the mandatory law of that country provides so.

Consumers in Korea may also apply for mediation to the Korea Consumer Agency (https://www.kca.go.kr) or the Electronic Document and Transaction Dispute Mediation Committee (https://www.ecmc.or.kr).

33. Contact and business information

• Business name: Roundnest Games (Steadnode)
• Representative: Choi Wonho
• Business registration number: 241-59-00967
• Mail-order business registration number: 2026-Gyeonggi Icheon-0354
• Address: Bldg. 1, Unit 402, 44 Gyeongchung-daero 2313beon-gil, Bubal-eup, Icheon-si, Gyeonggi-do, South Korea
• Phone: +82 70-8064-5829
• Customer support: support@steadnode.com or the ticket system in your dashboard
• Abuse reports: abuse@steadnode.com or https://steadnode.com/abuse
• Website: https://steadnode.com